Assistant Store Manager

Job ID: 2017-2940

Brand: Molton Brown

Location: GB - - York


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Overview

We have an exciting opportunity to join Molton Brown as a fixed-term Assistant Manager in our new pop up store opening in York.

Position summary

To support the store manager with the management and motivation of the team, and to actively drive and contribute to the sales and profitability of the store.

Responsibilities

Sales and profit

  • Assist store manager and team to achieve store sales, KPI’s and profit and commercial targets
  • Have a good working knowledge of store reports and the retail message board in order to make commercial decisions based on the business requirements
  • Encourage and motivate team to achieve sales targets
  • Assist store manager in the effective management of payroll
  • Have a good working knowledge of all systems and procedures to achieve good stockloss results and consistency in line with the company benchmark
  • Assist the store manager with the planning and organising of store stock takes
  • Assist store manager to ensure process and systems in store are implemented and regularly reviewed ensuring store ops runs smoothly and issues resolved in a timely manner

Customer service excellence

  • Ensure all customers receive a high standard of service
  • Lead by example in delivering excellent selling and service skills by consistently following a Blend that Works
  • Be a brand ambassador and role model for the team
  • Represents the Molton Brown brand through high standards of personal grooming in accordance with the guidelines

Product knowledge

  • To attend product training and any subsequent refresher training offered
  • Demonstrate an in depth and fluent knowledge of the product range in order to advise customers on the best products to suit their needs and on its main features or properties i.e. selling points, users etc

Leading and developing the team

  • Motivate store team through communication and coaching to deliver store KPI’s
  • Support and deliver in store training to develop the team and meet the needs of the business
  • Assist with the recruitment and retention of store team
  • Assist store manager with planning and organising of daily activity rota to achieve objective
  • Assist in managing the performance on the team

Store environment

  • Ensure consistent delivery of housekeeping and presentation standards throughout the store
  • Achieve and maintain excellent retail and VM standards in all areas of the sales floor, stock maintenance and handling and room
  • Support store manager with the planning and organising of floor moves and implementation of promotions to maximise commercial opportunities and to company standard

Policy adherence

  • To be accountable for the adherence and implementation of company policies and procedure
  • Contribute to the health and safety of others and yourself by following safe working practises
  • To act in a responsible and positive manner at all times, ensuring that Company codes of practice are adhered to

Additional duties

  • To carry out any other duties that is reasonably requested
  • Tosupport in other Molton Brown locations when the business needs dictate

Qualifications

  • Existing assistant, concession or senior sales experience essential
  • Minimum of 2 years retail experience
  • Experience within the beauty environment desirable
  • Flexibility in working arrangements
  • Ability to travel within reasonable distance if required


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