Do you have assistant, concession or senior sales experience and a strong retail background, preferably in beauty or luxury retail?
Then we’d love to hear from you!
Molton Brown is Kao’s prestige retail omni - channel division that has built up a reputation for being London's bath, body and beauty connoisseurs. Our perfumes, shower gels, body lotions, candles and hand care products blend exotic ingredients with a touch of London eccentricity for bold fragrances and bright colours that stand out on the shelf and each product is still blended in London, our home since 1973.
We are currently recruiting for anAssistant Store Manager for our store inHarrogate. You will be supporting the Store Manager with the Management and motivation of the team, and actively driving and contributing to the sales and profitability of the store.
Sales and profit
Assist store manager and team to achieve store sales, KPI’s and profit and commercial targets
Have a good working knowledge of store reports and the retail message board in order to make commercial decisions based on the business requirements
Encourage and motivate team to achieve sales targets
Assist store manager in the effective management of payroll
Have a good working knowledge of all systems and procedures to achieve good stockloss results and consistency in line with the company benchmark
Assist the store manager with the planning and organising of store stock takes
Assist store manager to ensure process and systems in store are implemented and regularly reviewed ensuring store ops runs smoothly and issues resolved in a timely manner
Customer service excellence
Ensure all customers receive a high standard of service
Lead by example in delivering excellent selling and service skills by consistently following a Blend that Works
Be a brand ambassador and role model for the team
Represents the Molton Brown brand through high standards of personal grooming in accordance with the guidelines
To attend product training and any subsequent refresher training offered
Demonstrate an in depth and fluent knowledge of the product range in order to advise customers on the best products to suit their needs and on its main features or properties i.e. selling points, users etc.
Leading and developing the team
Motivate store team through communication and coaching to deliver store KPI’s
Support and deliver in store training to develop the team and meet the needs of the business
Assist with the recruitment and retention of store team
Assist store manager with planning and organising of daily activity rota to achieve objective
Assist in managing the performance on the team
Ensure consistent delivery of housekeeping and presentation standards throughout the store
Achieve and maintain excellent retail and VM standards in all areas of the sales floor, stock maintenance and handling and room
Support store manager with the planning and organising of floor moves and implementation of promotions to maximise commercial opportunities and to company standard
To be accountable for the adherence and implementation of company policies and procedure
Contribute to the health and safety of others and yourself by following safe working practises
To act in a responsible and positive manner at all times, ensuring that Company codes of practice are adhered to
To carry out any other duties that is reasonably requested
To support in other Molton Brown locations when the business needs dictate
Existing assistant, concession or senior sales experience essential
Minimum of 2 years retail experience
Experience within the beauty environment desirable
Flexibility in working arrangements
Ability to travel within reasonable distance if required
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