Concession Manager - Molton Brown

Job ID: 2017-3080

Brand: Molton Brown

Location: GB - UK - Belfast


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Overview:

Do you have assistant, concession or senior sales experience and a strong retail background, preferably in beauty or luxury retail?

Then we’d love to hear from you!

Molton Brown is Kao’s prestige retail omni - channel division that has built up a reputation for being London's bath, body and beauty connoisseurs. Our perfumes, shower gels, body lotions, candles and hand care products blend exotic ingredients with a touch of London eccentricity for bold fragrances and bright colours that stand out on the shelf and each product is still blended in London, our home since 1973.

We are currently recruiting for a fixed term Concession Supervisor for our concession in House of Fraser, Belfast. You will be contributing to the successful sales and profitability of the concession, whilst motivating and developing a team in partnership with the Cluster Manager.

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Responsibilities:

Sales and Profit

  • To drive and achieve Concession sales, KPI’s, and commercial targets as agreed with the Cluster Manager
  • To analyse Concession performance, reviewing sales information and all relevant KPI’s to maximise business opportunities on a daily basis
  • To ensure sales opportunities are maximised through on-going communication and monitoring of KPI’s and effective coaching
  • To create loss prevention action plans
  • To ensure process and systems in the Concession are implemented and regularly reviewed ensuring Department Store compliance
  • To develop and maintain close working relationships with the Kingston Store Manager to optimise commercial opportunities
  • To supervise the order processes with the Store Buying Team, identify out of stocks and communicate as a matter of urgency alongside accountability of the Kingston Store Manager
  • To ensure orders are delivered to the shop floor in a timely manner.

Customer Service Excellence

  • To be accountable for all operational efficiencies
  • To achieve excellent mytery shop results
  • To ensure all customers receive a high standard of service
  • To lead by example in delivering “A Blend That Works” at all times and to mentor the team in their application of this
  • To be a Brand and Concession ambassador and role model for the team
  • To represent the Molton Brown brand through high standards of personal grooming in accordance with the guidelines
  • To resolve customer complaints quickly and simply
  • To ensure the product package suits the customer demographic and all requests are communicated.

Product Knowledge

  • To demonstrate a passion for the product
  • To attend product training and any subsequent refresher training offered
  • To demonstrate an in-depth and fluent knowledge of the product range to meet the needs of customers and on its main features or properties i.e. selling points, users etc.

Leading and Developing the Team

  • In partnership with the Cluster Manager
  • To support and deliver training to develop the team alongside the Kingston Store Manager and meet the needs of the business.
  • To recognise and identify potential development areas within the team’s performance.

Policy Adherence

  • To be accountable for the adherence and implementation of Company policies and procedure
  • To contribute to the health and safety of others and yourself by following safe working practices
  • To act in a responsible and positive manner at all times, ensuring that Company codes of practice are adhered to additional duties

Additional duties

  • To carry out any other duties that is reasonably requested
  • To support in other Molton Brown locations when the business needs dictate

Qualifications:

    • Existing assistant, concession or senior sales experience essential
    • Minimum of 2 years retail experience
    • Experience within the beauty environment desirable
    • Flexibility in working arrangements
    • Ability to travel within reasonable distance if required


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