Do you have assistant, concession or senior sales experience and a strong retail background, preferably in beauty or luxury retail?
Then we’d love to hear from you!
Molton Brown is Kao’s prestige retail omni - channel division that has built up a reputation for being London's bath, body and beauty connoisseurs. Our perfumes, shower gels, body lotions, candles and hand care products blend exotic ingredients with a touch of London eccentricity for bold fragrances and bright colours that stand out on the shelf and each product is still blended in London, our home since 1973.
We are currently recruiting for a fixed term Concession Supervisor for our concession in House of Fraser, Belfast. You will be contributing to the successful sales and profitability of the concession, whilst motivating and developing a team in partnership with the Cluster Manager.
Sales and Profit
To drive and achieve Concession sales, KPI’s, and commercial targets as agreed with the Cluster Manager
To analyse Concession performance, reviewing sales information and all relevant KPI’s to maximise business opportunities on a daily basis
To ensure sales opportunities are maximised through on-going communication and monitoring of KPI’s and effective coaching
To create loss prevention action plans
To ensure process and systems in the Concession are implemented and regularly reviewed ensuring Department Store compliance
To develop and maintain close working relationships with the Kingston Store Manager to optimise commercial opportunities
To supervise the order processes with the Store Buying Team, identify out of stocks and communicate as a matter of urgency alongside accountability of the Kingston Store Manager
To ensure orders are delivered to the shop floor in a timely manner.
Customer Service Excellence
To be accountable for all operational efficiencies
To achieve excellent mytery shop results
To ensure all customers receive a high standard of service
To lead by example in delivering “A Blend That Works” at all times and to mentor the team in their application of this
To be a Brand and Concession ambassador and role model for the team
To represent the Molton Brown brand through high standards of personal grooming in accordance with the guidelines
To resolve customer complaints quickly and simply
To ensure the product package suits the customer demographic and all requests are communicated.
To demonstrate a passion for the product
To attend product training and any subsequent refresher training offered
To demonstrate an in-depth and fluent knowledge of the product range to meet the needs of customers and on its main features or properties i.e. selling points, users etc.
Leading and Developing the Team
In partnership with the Cluster Manager
To support and deliver training to develop the team alongside the Kingston Store Manager and meet the needs of the business.
To recognise and identify potential development areas within the team’s performance.
To be accountable for the adherence and implementation of Company policies and procedure
To contribute to the health and safety of others and yourself by following safe working practices
To act in a responsible and positive manner at all times, ensuring that Company codes of practice are adhered to additional duties
To carry out any other duties that is reasonably requested
To support in other Molton Brown locations when the business needs dictate
Existing assistant, concession or senior sales experience essential
Minimum of 2 years retail experience
Experience within the beauty environment desirable
Flexibility in working arrangements
Ability to travel within reasonable distance if required
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