Molton Brown is Kao's prestige retail omni - channel division that has built up a reputation for being London's bath, body and beauty connoisseurs. Our perfumes, shower gels, body lotions, candles and hand care products blend exotic ingredients with a touch of London eccentricity for bold fragrances and bright colours that stand out on the shelf and each product is still blended in London, our home since 1973.
We are currently recruiting for aConcession Manager for our concession inHouse of Fraser Lakeside. You will be contributing to the successful sales and profitability of the concession, whilst motivating and developing a team in partnership with the Business Manager.
Sales and Profit
Drive and achieve concession sales, KPI's and profit and commercial targets
Analyse concession performance, reviewing sales info. & KPI's to maximise business opportunities through an effective coaching
Have a full knowledge of P&L reports to potentialise profitability
Manage payroll effectively
Create loss prevention actions plans
Ensure process and systems in the concession are implemented and regularly review
Maintain close working relationships with host store
Customer Service Excellence
Be customer centric in delivering business expectations on experience measures
Ensure all customers receive a high standard of service
Lead by example in delivering excellent selling and service skills consistently.
Be a brand ambassador and role model for the team
Represent the Molton Brown brand through high standards of personal grooming in accordance with the guidelines
To attend product training and any subsequent refreshing training offered
Demonstrate an in-depth and fluent knowledge of the product range in order to advise customers on the best products to suit their needs and on its main features or properties i.e. selling points, users etc.
Leading and Developing the Team
Support and deliver in store training to develop the team and meet the needs of the business.
Recruit and identify potential development areas within the team's performance to coach and grow individual skill base and increase retention
Effectively manage poor performance
Ensure consistent delivery of housekeeping and presentation standards throughout the concession
Achieve and maintain excellent retail and VM standards in all areas of the sales floor
Plan and organise floor moves and implementation of promotions, to maximise commercial opportunities and to company standard
To carry out any other duties that is reasonably requested
To support in other Molton Brown locations when the business needs dictate
Existing assistant, concession or senior sales experience essential
Minimum of 2 years retail experience
Experience within the beauty environment desirable
Flexibility in working arrangements
Ability to travel within reasonable distance if required
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