Concession Manager - Molton Brown

Job ID: 2017-2798

Brand: Molton Brown

Location: GB - - Norwich

Please Click here
Apply Now Apply Now Refer A Friend

An exciting opportunity has arisen to join the Molton Brown team as a Concession Supervisor for our concession in House of Fraser, Norwich.

You will be contributing to the successful sales and profitability of the concession, whilst motivating and developing a team in partnership with the Area Manager.


Sales and Profit

  • To drive and achieve Concession sales, KPI’s, and commercial targets as agreed with the Kingston Store Manager
  • To analyse Concession performance, reviewing sales information and all relevant KPI’s to maximise business opportunities on a daily basis
  • To ensure sales opportunities are maximised through on-going communication and monitoring of KPI’s and effective coaching
  • To create loss prevention action plans
  • To ensure process and systems in the Concession are implemented and regularly reviewed ensuring Department Store compliance
  • To develop and maintain close working relationships with the Kingston Store Manager to optimise commercial opportunities
  • To supervise the order processes with the Store Buying Team, identify out of stocks and communicate as a matter of urgency alongside accountability of the Kingston Store Manager
  • To ensure orders are delivered to the shop floor in a timely manner.

Customer Service Excellence

  • To be accountable for all operational efficiencies
  • To ensure all customers receive a high standard of service
  • To lead by example in delivering “A Blend That Works” at all times and to mentor the team in their application of this
  • To be a Brand and Concession ambassador and role model for the team
  • To represent the Molton Brown brand through high standards of personal grooming in accordance with the guidelines
  • To resolve customer complaints quickly and simply
  • To ensure the product package suits the customer demographic and all requests are communicated.

Leading and Developing the Team

  • In partnership with the the Kingston Store Manager
  • To support and deliver training to develop the team alongside the Kingston Store Manager and meet the needs of the business.
  • To recognise and identify potential development areas within the team’s performance.

Store Environment

  • To ensure consistent delivery of housekeeping and presentation standards throughout the Concession

    To take accountability for Visual Merchandising standards and ensures brand saliency

    To plan and organise floor moves and implementation of promotions, to maximise commercial opportunities and to Company standard

    To manage multiple relationships with the host store management team to further Brand awareness using influencing skills.

    To maintain exemplary housekeeping and store replenishment standards


    • Existing assistant, concession or senior sales experience essential
    • Minimum of 2 years retail experience
    • Experience within the beauty environment desirable
    • Flexibility in working arrangements
    • Ability to travel within reasonable distance if required

To apply, your internet browser must be Internet Explorer Version 9 or above, FireFox, Safari or Chrome. If your current browser is Internet Explorer 8 or below, please upgrade your browser before applying

Learn how to update your browser