Job ID: 2017-2597
Brand: Molton Brown
An exciting opportunity has arisen to join the Molton Brown team as a Concession Supervisor for our concession in Bentalls Kingston .
You will be contributing to the successful sales and profitability of the concession, whilst motivating and developing a team in partnership with the Kingston Store Manager. Responsibilities:
Sales and Profit To drive and achieve Concession sales, KPI’s, and commercial targets as agreed with the Kingston Store Manager To analyse Concession performance, reviewing sales information and all relevant KPI’s to maximise business opportunities on a daily basis To ensure sales opportunities are maximised through on-going communication and monitoring of KPI’s and effective coaching To create loss prevention action plans To ensure process and systems in the Concession are implemented and regularly reviewed ensuring Department Store compliance To develop and maintain close working relationships with the Kingston Store Manager to optimise commercial opportunities To supervise the order processes with the Store Buying Team, identify out of stocks and communicate as a matter of urgency alongside accountability of the Kingston Store Manager To ensure orders are delivered to the shop floor in a timely manner.
Customer Service Excellence To be accountable for all operational efficiencies To achieve excellent mystery shop results To ensure all customers receive a high standard of service To lead by example in delivering “A Blend That Works” at all times and to mentor the team in their application of this To be a Brand and Concession ambassador and role model for the team To represent the Molton Brown brand through high standards of personal grooming in accordance with the guidelines To resolve customer complaints quickly and simply To ensure the product package suits the customer demographic and all requests are communicated.
Leading and Developing the Team In partnership with the the Kingston Store Manager To support and deliver training to develop the team alongside the Kingston Store Manager and meet the needs of the business. To recognise and identify potential development areas within the team’s performance.
To ensure consistent delivery of housekeeping and presentation standards throughout the Concession
To take accountability for Visual Merchandising standards and ensures brand saliency
To plan and organise floor moves and implementation of promotions, to maximise commercial opportunities and to Company standard
To manage multiple relationships with the host store management team to further Brand awareness using influencing skills.
To maintain exemplary housekeeping and store replenishment standards
Existing assistant, concession or senior sales experience essential
Minimum of 2 years retail experience
Experience within the beauty environment desirable
Flexibility in working arrangements
Ability to travel within reasonable distance if required
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