Customer Logistics Coordinator

Job ID: 2017-2711

Brand: Guhl/ John Frieda

Location: GB - - London

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The bilingual (Dutch/ English) Customer Logistics Coordinator will manage customer orders from receipt through to delivery at customer destination including billing and ensure on-time/in-full service levels according to Kao standard. Co-ordinate EDI applications and maintain EDI-database. Proactive communication and relationship with internal (especially commercial teams) and external customers as well as internal Finance teams and 3rd party logistic provider by being respected and trusted business partner and functional expert.


  • Manage customer orders from receipt of order through to delivery at customer destination including billing
  • Work closely with 3rd party logistics provider (3PL) and customers to achieve on-time and in-full delivery service to customers according to Kao standards
  • Manage order shortages, delivery failures and other impacts as well as stock return process in cooperation with customers and 3PL by using internal claim process
  • Create monthly country and top customer specific service level reporting and follow up with commercial team and 3PL
  • Manage customer order prioritisation with commercial team and 3PL especially to successfully reach month end and year end closing targets but also in case of special events (e.g. promotions, launch/relaunch)
  • Manage proactively potential short term stock shortages and allocation process (out of stocks) in cooperation with internal commercials and planning team and external customers
  • Ensure that all EDI application from/to customers (orders, invoices, DESADV etc) and our service provider (filler, logistics) are running faultless and without any delay in cooperation with the US EDI team. Manage EDI customer database as well as EDI material EAN database to ensure flawless order - invoice flow and correct customer order material determination without any interruptions which would impact service level.
  • Responsible for new EDI set up with customers, incl. communication/co-ordination with customers and KAO EDI Team
  • Create and maintain customer master data in SAP as well as price and off-invoice condition tables
  • Manage relationships with internal and external customers. Internally with country specific commercial teams (mainly BDM/KAM and Finance dept.) Externally with customer logistics / order department ass well as customers distribution centre to understand customer specific processes to improve supply chain between Kao and Kao's customers in order to improve service level and reduce supply chain and lead time in collaboration with your Manager. This includes customer visits on a regular basis
  • Support your manager in reviewing and improving logistical processes and logistic costs on a monthly basis and especially during Budget and ETR processes
  • Coverage for European CL Colleagues during holidays and sickness.


  • Educated to GCSE
  • Minimum of 3 years experience within order management with a focus on logistics
  • Minimum of 3 years experience of successful interaction with internal and external customers
  • Required to travel to Netherlands as and when necessary
  • Excellent business and customer knowledge according to order management and logisitcs area
  • Team player and ability to work in a matrix environment
  • Strong problem solving and decision making skills with a drive for results
  • Customer focused
  • Experience of working with major retail customers in FMCG area preferred
  • Fluent business language level in Dutch and English
  • Good SAP knoweldge (SD and MM). MS Office, including Outlook, Excel and Word (Excel preferred to a high level)

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