To provide Customer Services support to a pre designated group of our customers, via telephone and email. Support must be professional and fast and pro active where possible. To give all colleagues a point of contact for this group of customers. To find opportunites to further enhance the support we give to customers. To identify any issues with service provided to customers by other departments (such as Sales Consultants) and to pass any concerns onto Management.
*please note that this is a Fixed Term, maternity cover until end of October 2018*
Interactions with our customers & our Salespeople, either by telephone or electronically.
respond promptly to customer inquiries
handle and resolve customer complaints
provide pricing and delivery information
organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
manage customers' accounts including taking customer card payments
keep records of customer interactions, including details of inquiries, comments and complaints, and actions taken
communicate and coordinate with internal departments
provide feedback on the efficiency of the customer service process
Knowledge of customer service principles and practices
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