Customer Services Advisor

Job ID: 2018-3749

Brand: Kao UK

Location: GB - - Hertfordshire


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Overview

To provide Customer Services support to a pre designated group of our customers, via telephone and email.
Support must be professional and fast and pro active where possible.
To give all colleagues a point of contact for this group of customers.
To find opportunites to further enhance the support we give to customers.
To identify any issues with service provided to customers by other departments (such as Sales Consultants) and to pass any concerns onto Management.

*please note that this is a Fixed Term, maternity cover until end of October 2018*

Responsibilities

  • Interactions with our customers & our Salespeople, either by telephone or electronically.
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • provide pricing and delivery information
  • organize workflow to meet customer timeframes
  • direct requests and unresolved issues to the designated resource
  • manage customers' accounts including taking customer card payments
  • keep records of customer interactions, including details of inquiries, comments and complaints, and actions taken
  • communicate and coordinate with internal departments
  • provide feedback on the efficiency of the customer service process

Qualifications

  • Knowledge of customer service principles and practices
  • Knowledge of common computer applications
  • Knowledge of administrative procedure
  • Numeric, oral nd written language applications


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