Key Account Manager

Job ID: 2017-2815

Brand: Goldwell/ KMS California

Location: GB - - Bristol

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To provide excellent Key Account Management to high potential/top accounts with strong customer centric yet commercially focused approach to unlock exponential growth of key accounts as well as deliver an incremental growth in identifying and acquiring Platinum salons that can elevate representation of Kao Salon brands in the market and deliver strong results that contribute to significant future growth of Kao Salon Division, UK.


  • Commercially focused key account management:
    Providing excellent Key Account Management, 80% of time in this role will be focused on ensuring top 20+ accounts on the territory
  • Design, Manage and execute the Joint Business Plan (JBP) with the Company and set customer base to achieve Net sales, profit & distribution targets
  • To run quarterly business reviews for each account to ensure execution of JBP in order to grow the business; identify opportunities with the customer and present the business case for participation and further growth
  • Manage and co-ordinate strong customer centric educational plans
  • Activate our brands in line with marketing plans & CS&P
  • Excellent account management:
    Ensure orders are fulfilled and the customers are communicated to effectively.
    Proactively manage and reduce aged debt, ensure customers are on track with loans.
    Take ownership and be the facilitator in solving of problems/issues for the customer or company
  • Financial/Commercial acumen:
    Manage Customer budgets for mutual growth.
    Manage internal forecasts, ensuring that all reporting/tracking is completed in a timely fashion
  • Effective relationship management of “Key Stakeholders / Influencers”:
    Develop and nurture external relationships with the large chain customer’s commercial, marketing and supply chain departments
    Work cross functionally within the internal commercial strategy and planning team in order to aid customer growth targets
  • Key Account (Platinum Salon) focused prospecting:
    Prospecting for A class (platinum) Salons only on the basis of 20/80 principle. 20% of the time in this role would be devoted to prospecting.
  • Kao & KSD Brand Ambassador:
    Living and breathing the values of Kao, being a role model to others by displaying behaviour in line with Kao Way.
    Adhere to all Kao procedures and to the Kao Way.
    Involvement and active participation at Company events as and when required
    Perform any other duties as required by the company.


  • Bachelor’s degree in business or related field preferred
  • 5+ years sales experience in salon sales
  • Experience managing key accounts
  • Demonstrated experience in writing and effectively communicating Business Plans to high profile customers with salon industry preferred
  • Proven success in managing multiple projects within tight deadlines, whilst managing multiple priorities
  • Experience of direct salon strategy, revenue growth and of collaborating with Commercial teams to secure alignment and support to customer plans
  • Outstanding passion for Beauty Industry
  • Good working and technical knowledge of colorants, treatments and haircare products and a passion for KSD brands
  • Strong luxury beauty and Salon Professional commercial awareness and negotiation skills
  • Strong Leadership, both in terms of driving the companies agenda with the customer and internally in setting the vision and direction with multi-functional teams to deliver the right processes, plans and activations for the channel
  • Excellent interpersonal skills with the ability to build and maintain professional business relationships
  • Strategic key business driver understanding and experience of working with digital aid tools
  • Strong, proven ability to manage customer budgets, financial and volume forecasts
  • Outstanding analytical skills, strong experience interpreting insights and drawing conclusions to inform business decision making
  • Working knowledge of MS Office software, i.e. Word, Excel, PowerPoint, and Outlook with the ability to create and format documents, spreadsheets, charts, tables, presentations and generate reports

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