To provide excellent Key Account Management to high potential/top accounts with strong customer centric yet commercially focused approach to unlock exponential growth of key accounts as well as deliver an incremental growth in identifying and acquiring Platinum salons that can elevate representation of Kao Salon brands in the market and deliver strong results that contribute to significant future growth of Kao Salon Division, UK.
Commercially focused key account management: Providing excellent Key Account Management, 80% of time in this role will be focused on ensuring top 20+ accounts on the territory
Design, Manage and execute the Joint Business Plan (JBP) with the Company and set customer base to achieve Net sales, profit & distribution targets
To run quarterly business reviews for each account to ensure execution of JBP in order to grow the business; identify opportunities with the customer and present the business case for participation and further growth
Manage and co-ordinate strong customer centric educational plans
Activate our brands in line with marketing plans & CS&P
Excellent account management: Ensure orders are fulfilled and the customers are communicated to effectively. Proactively manage and reduce aged debt, ensure customers are on track with loans. Take ownership and be the facilitator in solving of problems/issues for the customer or company
Financial/Commercial acumen: Manage Customer budgets for mutual growth. Manage internal forecasts, ensuring that all reporting/tracking is completed in a timely fashion
Effective relationship management of “Key Stakeholders / Influencers”: Develop and nurture external relationships with the large chain customer’s commercial, marketing and supply chain departments Work cross functionally within the internal commercial strategy and planning team in order to aid customer growth targets
Key Account (Platinum Salon) focused prospecting: Prospecting for A class (platinum) Salons only on the basis of 20/80 principle. 20% of the time in this role would be devoted to prospecting.
Kao & KSD Brand Ambassador: Living and breathing the values of Kao, being a role model to others by displaying behaviour in line with Kao Way. Adhere to all Kao procedures and to the Kao Way. Involvement and active participation at Company events as and when required Perform any other duties as required by the company.
Bachelor’s degree in business or related field preferred
5+ years sales experience in salon sales
Experience managing key accounts
Demonstrated experience in writing and effectively communicating Business Plans to high profile customers with salon industry preferred
Proven success in managing multiple projects within tight deadlines, whilst managing multiple priorities
Experience of direct salon strategy, revenue growth and of collaborating with Commercial teams to secure alignment and support to customer plans
Outstanding passion for Beauty Industry
Good working and technical knowledge of colorants, treatments and haircare products and a passion for KSD brands
Strong luxury beauty and Salon Professional commercial awareness and negotiation skills
Strong Leadership, both in terms of driving the companies agenda with the customer and internally in setting the vision and direction with multi-functional teams to deliver the right processes, plans and activations for the channel
Excellent interpersonal skills with the ability to build and maintain professional business relationships
Strategic key business driver understanding and experience of working with digital aid tools
Strong, proven ability to manage customer budgets, financial and volume forecasts
Outstanding analytical skills, strong experience interpreting insights and drawing conclusions to inform business decision making
Working knowledge of MS Office software, i.e. Word, Excel, PowerPoint, and Outlook with the ability to create and format documents, spreadsheets, charts, tables, presentations and generate reports
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