Senior Sales Consultant

Job ID: 2017-2886

Brand: Molton Brown

Location: GB - - Manchester


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Overview:

Join Us – We are very excited to announce that we are recruiting a Senior Sales Consultant in our store in the Trafford Centre.

As Senior Sales Consultant you will assist and support the store management with the day to day running of the store, support the team to contribute to sales and profit whilst demonstrating excellent customer service, selling skills, product knowledge and team work; and through acting as a brand ambassador, supporting the brand values.

Responsibilities:

Sales and profit
• Actively support and contribute to your own and the teams delivery of sales, profit and KPI targets
• Understand and use commercial reports and retail message board in order to improve performance of team and store
• Understand and use all systems and procedures to control stockloss
• Assist in preparing and carrying out stock takes, when required by company
• Understand processes and systems in store to support effective operational implementation


Customer service excellence

• Be customer centric in delivering business expectations on experience measures.

• Lead by example in delivering excellent selling and service skills by consistently following a Blend that Works

• Ensure all customers receive a high standard of customer service

• Be a brand ambassador and role model for the team

• Represent the Molton Brown brands through high standards of personal grooming in accordance with the guidelines


Product knowledge
• Attend product training and any subsequent refresher training offered
• Demonstrate an in depth and fluent knowledge of the product range in order to advise customers on the best products to suit their needs and on its main features or properties i.e. selling points, users etc


Leading and developing team
• Motivate the team to deliver store KPI’s
• Support training in store so that the team are confident and knowledgeable
• Support store management in establishing and maintaining good communication within store
• Build good working relationships with store team, management team and regional manager
• Provide constructive feedback on individuals on their performance


Store environment
• Actively contribute to the consistent delivery of housekeeping and high presentation standards throughout the store
• Contribute and maintain excellent retail and VM standards in all areas i.e. sales floor, stock maintenance and handling and the stock room
• Support store manager with the planning and organising of floor moves and implementation of promotions to maximise commercial opportunities and to company standard

Qualifications:

  • Retail experience required: 2 years
  • Previous beauty experience desirable
  • Supervisor experience is desirable
  • Flexibility in working arrangements
  • Ability to travel within reasonable distance if required


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