The Senior Project Manager works with internal & external customers and EIS staff to deliver E-commerce and Digital Marketing Projects based on sector, region, country or company strategies within their functional area. Manage a team of EIS professionals, KAO members and 3rd parties to successfully deliver support and project related tasks.
*12 months Fixed Term Contract*
Has day-to-day ownership and global support responsibility for major process areas within the business.
Maintains ownership of the global template across multiple sectors for his/her process area(s) and reviews/approves change requests.
Lead and manage small to large sized projects comprising a complex program of business change. Develop project strategy, definition of success, approach and execution plans. Develop phased resource plans, task plans, status reports, project budget, milestones, and specific deliverables for each project phase. Define, measure, and deliver tangible benefits. Oversee Change Management and BPM activities including project communications, organizational impact issues, training and more.
Works frequently with senior management, various board and steering committees, functional leaders, and individual team leaders. Drives the projects and the organization toward achieving the intended business results.
Possess knowledge of best practices in assigned area and articulate potential benefit/impacts to the business. Work with the business community to implement solutions matching best practices while understanding local/geographical/channel variations. Standardize solutions or adapt as it makes sense.
Maintain a working knowledge of advancing IT technologies & SAP releases. Freely exchange new ideas and suggestions for improvement within the IT and business community.
Provide outstanding customer support working within defined SLA metrics and manage issues to completion. Communicate status of open projects and build strong relationships with the business community in order to influence as needed
University Bachelor’s Degree
Significant experience in E-commerce/Hybris commerce
Significant experience directing the activities of others and monitoring them for skills improvement
Significant experience using a agile/hybrid application delivery methodology
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