Concession Manager

Job ID: 2016-2501

Brand: Molton Brown

Location: IE - - Cork

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Are you a passionate, driven retail manager? Then we’d love to hear from you!
We are currently recruiting for a Concession Manager for our concession inBrown Thomas Cork, Ireland.

You will have previous experience of working at management level in a concession and have great communication and management skills and be able to motivate and develop your team.

We are looking for managers with creative minds who can analyse store performance, review sales information and all relevant KPI’s to maximise business opportunities. Someone who can demonstrate strong skills in driving KPI’s and is confident in leading and developing a winning team.

If you have a strong retail background, particularly if it’s in beauty or luxury retail and think you have what we are looking for then apply today!


Sales and profit

  • Drive and achieve concession sales, KPI’s and profit and commercial targets
  • Analyse concession performance, reviewing sales information and all relevant KPI’s to maximise business opportunities
  • Ensure sales opportunities are maximised through ongoing communication and monitoring of KPI’s and effective coaching
  • Have a full working knowledge of P&L reports to potentialise concession profitability
  • Manage payroll effectively to optimise productivity and efficiency
  • Create loss prevention actions plans and implement to minimise stock loss and achieve company benchmark
  • Ensure process and systems in the concession are implemented and regularly reviewed ensuring department store compliance
  • Develop and maintain close working relationships with host store management to optimise commercial opportunities

Customer service excellence

  • Ensure all customers receive a high standard of service
  • Lead by example in delivering excellent selling and service skills by consistently following a Blend that Works
  • Be a brand ambassador and role model for the team
  • Represent the Molton Brown brand through high standards of personal grooming in accordance with the guidelines

Product knowledge

  • To attend product training and any subsequent refresher training offered
  • Demonstrate an in depth and fluent knowledge of the product range in order to advise customers on the best products to suit their needs and on its main features or properties i.e. selling points, users, etc.

Leading and developing the team

  • Support and deliver training to develop the team and meet the needs of the business
  • Recruit and identify potential talent to build a strong team
  • To recognise and identify potential development areas within the teams’ performance to coach and grow individual skill base and increase retention
  • To effectively manage poor performance

Store environment

  • Ensure consistent delivery of housekeeping and presentation standards throughout the concession
  • Achieve and maintain excellent retail and VM standards in all areas of the sales floor, stock maintenance and handling and the stock room
  • Plan and organise floor moves and implementation of promotions, to maximise commercial opportunities and to company standard
  • Policy adherence
  • To be accountable for the adherence and implementation of company policies and procedure
  • Contribute to the health and safety of others and yourself by following safe working practises
  • To act in a responsible and positive manner at all times, ensuring that Company codes of practice are adhered to

Additional duties

  • To carry out any other duties that is reasonably requested
  • To support in other Molton Brown locations when the business needs dictate


  • Minimum of 2 years retail management experience at supervisor level
  • Experience within the beauty environment desirable
  • Flexibility in working arrangements
  • Ability to travel within reasonable distance if required

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