Credit Controller - Shared Service Center

Job ID: 2017-3150

Brand: KAO Corporation

Location: NL - - Amersfoort

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Kao is in the middle of setting up a Finance Shared Service Center (FSSC) for the EMEA region. To further support the set-up and the continuous success of our FSSC in the Netherlands, we are looking for a Credit Controller. We are recruiting multiple Credit Control roles.

As Credit Controller you will be coordinating debts of existing creditors and assessing credibility of the customers. You will be handling collections of finances and will be fully responsible for resolution of account queries, issuing credit notes and managing debt recovery. As credit controller you will also build and maintain close relationships with all customers to ensure smooth running of accounts and encourage timely recovery of payments.


  • Handling customer requests and resolves all issues concerning customer accounts;
  • Timely and effective collection of all debts and customers’ payments;
  • Maintains accurate records of all chasing activity;
  • Develops credit analysis tool for evaluating creditworthiness of new and existing customers;
  • Prepares cash flow forecast for accounts receivable and compiles credit notes;
  • Manages AR aging Reports and collections of overdue accounts and prepares dunning letters;
  • Identify changes in payment patterns and propose action to avert indebtedness;
  • Prepares customer statements;
  • Drives continuous improvement projects and acts as coach and shows leadership in the participation of these projects;
  • Act as a coach and as point of contact for the team members regarding day to day operations;
  • Handles issues and escalations in an effective and customer friendly manner resolving these in a for both parties satisfying manner.


  • You are fluent in English and preferably one another EU language French, Italian, Spanish, Swedish, Norsk, or Dutch at B2 (independent user) level;
  • You have at least 3 to 5 years of experience as Credit Collector. Preferably in a Shared Service Center or a multinational corporation;
  • You know at least on major ERP system (preferably SAP);
  • You have advanced Excel.

Furthermore you have:

  • Ability to establish and maintain good client relationships, both internally and externally at all levels;
  • Ability to reconcile complex accounts and have excellent attention to detail;
  • Ability to use opportunities to proactively simplify and suggest improvements to current processes;
  • Shows leadership during projects and takes ownership regarding the outcome of continues improvement initiatives;
  • Ability to have a good business understanding;
  • Excellent written and verbal communication skills;
  • Strong Team player.

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