Senior Credit Controller

Job ID: 2018-3862

Brand: KAO Business Services

Location: NL - - Amersfoort

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Your mission

Working at KAO gives you the opportunity to be part of our mission to set-up the best in class collection team to support the beauty care business in the EMEA region.

If you like a challenge and don't want to be stuck in a routine, then this is the position you are looking for!

We are accomplishing our mission with an enthusiastic international team who is passionate about their profession and have a clear focus on continuous improvement to get to the next level as a team.

We believe in each of us taking own responsibility and ownership within our roles. Working at KAO means you have a hands-on mentality with a focus on getting things done, creating opportunities and solutions to overcome challenges whilst being a customer service-minded team player with a sense of humor.

KAO mission

Our mission is to strive for the wholehearted satisfaction and enrichment of the lives of people globally and to contribute to the sustainability of the world, with products and brands of excellent value that are created from the consumer's and customer's perspective. This commitment is embraced by all members of the Kao Group as we work together with passion to share joy with consumers and customers in our core domains of cleanliness, beauty, health and chemicals.

From our very first product, Kao Sekken (Kao soap), we have continuously strived to understand people's needs and make their lives better. This has inspired us to use our unique technologies to make products that changed the way people live their daily lives.

We aim to be the global group of companies that is closest to the consumers and customers in each market, earning the respect and trust of all stakeholders.

What do we expect from you?

As a Senior Credit Controller we want you to contribute by owning our mission. Beside a clear focus on collecting the outstanding debts and keeping the balances clean, you must be able to make the difference. This means you need and to maximize the time spend on added value as business partner. As a Senior you also have a proven track record in credit collection as well as experience in taking part in projects and process improvements.

What can you expect from us?

When you join our team at KAO you will be working in a dynamic work environment with a great deal of responsibility from the start. You will be working in an international environment in which we treat each other with respect and fairness, and pursue our work with sincerity and diligence in an effort to optimize the performance of individuals and the organisation as a whole.

We offer you a competitive salary and benefits, including free KAO beauty products, but most importantly we offer continuous learning on the job as well as a development plan for those who are high potential and high performers as well as a good measure of fun through our team events and sport activities.

You will have the opportunity to drive your own career here at Kao based on your own ambitions and competences.


  • Manage the portfolio of outstanding debt by maintaining a timely and effective collection process;
  • Monitoring accounts in transit and allocating payments;
  • Collaborate with internal departments to resolve any issues;
  • Act as a business partner on financial risk evaluation by performing proper credit reviews;
  • Analyze development in aging of debt and payment behavior of customers to take appropriate actions;
  • Challenge the existing processes and procedures and initiate process changes;
  • KPI follow-up and maintain good relationship customers and sales representatives;
  • Actively take part and/or take lead/ownership of projects;
  • As a Senior member of the team, involved in onboarding & training/development within the team;
  • As a Senior professional, you will be coaching/developing other team members and drive change/process improvements;
  • KPI reporting/ Month-end close support;
  • Jump in when needed to offer team support.


  • Bachelor/ Master educational level and/or relevant working experience, 3+ years' experience as a Senior within a Credit Collection environment;
  • Experienced working within a changing environment with a continue focus on process improvement;
  • Ability to prioritize your own workload and getting things done;
  • Ability to take a leading position in the team & onboarding/training of new joiners;
  • Relevant system knowledge (preferably SAP), proficiency in Excel;
  • Knowledge of the relevant languages within the FSSC team (English, German, French, Swedish, Norwegian, Danish, Finish, Italian);
  • Experience in running projects and/ or process improvements;
  • Detail oriented, and able to manage shifting priorities.

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