KAO is in the middle of setting up a Finance Shared Service Center (FSSC) for the EMEA region. To further support the set-up and the continuous success of our FSSC in the Netherlands, we are looking for a Teamlead Credit Control.
In this role as Teamlead you will be responsibility for the daily coordination of the credit control team. You will be a strong coach and mentor to your team with demonstrable experience in leading from the front and making an impact on your organization.
Manage the credit control team on a daily basis to make sure the right priorities are set, also by monitoring against predefined kpi’s and targets;
Manage workload and resources to ensure that all activities are performed in time and period end deadlines are achieved;
Provide support, advice and encouragement across the team, coaching individuals where required;
Together with the manager AR ensuring the recruitment, induction, performance review and performance management of colleagues is carried out effectively and in accordance with policies;
Manage and build relationships with internal stakeholders within the EMEA organization
Manage and build relationships with external stakeholders (e.g. external collection agencies, credit insurance companies)
Develop formal procedures alongside monitoring and feedback mechanisms;
Continuous focus on improving the processes and system efficiency
Safeguarding the accuracy of information (e.g. relevant customer masterdata on payment terms, credit limits, contact details);
Making sure all queries are handling in time and resolved in line with internal guidelines;
Ensure policies and procedures are followed across the Society, carrying out periodic processing audits and reviews;
Managing the portfolio’s also yourself by also performing all necessary daily collection activities of all debts and customers’ payments in a timely manner;
Handle customer requests and resolves all issues concerning customer accounts;
Maintains accurate records of all chasing activities;
Prepares cash flow forecast for accounts receivables;
Develop and distribute all relevant Credit Control Reports;
Performing periodic analytics to identify changes in payment patterns and propose actions to avert indebtedness.
3-5 years’ experience within Credit Control environment;
Experience in managing a team;
Experience/track record in process setup and automation within credit control processes;
Flexible in working hours and workload;
Flexible in picking up as well more complex as more routine work when needed;
Fluent in English. Knowledge of other European languages like German, Italian, French is an advantage;
Preferably experience in a larger organization or FSSC;
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