Job ID: 2017-2981
Brand: Goldwell, KMS
MD - Baltimore
The Account Manager (also known as Inside Sales Consultant) role is to develop and maintain sales relations with Inside Sales Accounts.
Schedule for position is Monday - Friday 11:30am - 8pm.
Responsibilities: Achieve monthly sales KPI’s Maintain Inside Sales CRM information in SalesForce.com and SAP with customer information, tasks, calendar, Inside Sales Tracker, and call notes Build valuable relationships with all customers. Inform customers of Educational Opportunities available. Schedule those with proper education team member. Schedule purposeful calls 2-3 week customer calls to add value. Schedule follow up calls on all introductory orders within 5 days of delivery. Complete daily scheduled follow up calls Offer National and Local Promotions as well as appropriate Inside Sales Sampling opportunities to customers Process orders received via phone, email or fax Provide weekly, monthly and ad hoc reports (key performance indicators) of Inside Sales activity Communicate customer feedback to Sales/SCM Management Handle in-coming calls Initiate calls for prospective new Inside Sales accounts identified by Sales Management Conduct Marketing Surveys when necessary. Provide support to call center operations as determined by the Supervisor Able to recognize and produce up selling during the order process Qualifications:
High School Diploma. B.S. or 4 year College Degree preferred Willing to consider recent graduates who have an interest working within beauty industry 1-3 years of experience in similar field with progressively higher skills and training 1-3 years of experience in Telesales/Telemarketing with proven sales success 3-5 years of experience in Customer Service, preferably in a call center environment with knowledge of Collection / Accounts Receivable functions Schedule for position is Monday - Friday 11:30am - 8pm Strong telesales/telemarketing sales skills Experience with CRM such as SalesForce.com or similar platform skills Strong data entry skills and knowledge of SAP software level 4.6 or similar platform Experience with Microsoft Word, Excel, PowerPoint and Outlook. Ability to prepare business correspondence and reports; basic knowledge of chart, graph and table formatting
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