Business Analyst

Job ID: 2017-2982

Brand: Kao USA

Location: US - OH - Cincinnati


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Overview:

The Business Analyst works with internal & external customers and IT staff to define and deliver innovative enterprise-class systems for the Kao Americas/EMEA business based on sector, region, country, or company strategies within their functional area. Also provides day-to-day application support for break fix and enhancements.

Responsibilities:

-Work within a team to provide enterprise class systems for Kao Americas / EMEA.

-Perform system configuration to meet business requirements. Pursue continuous improvement in data quality, application features, and performance. Actively pursue strong customer relationships. Become a trusted partner to your customer.

-Write requirements documents, technical & functional specifications, test plans, and any other required documentation. Execute and document all work using standard methodology. Provide user training and knowledge transfer.

-Provide excellent customer service within established SLAs for daily support of existing functionality. Willingness to be “on call” and provide support outside normal business hours.

-Work with customers, Business Application Leaders, and other ISD staff to define and deliver outstanding business solutions. Manage issues resolution.

-Research IT technology and CPG industry trends. Remain technically current.

-Understand the integration points of this role. Develop extensive functional skills and be able to bring best practices to Kao.

Qualifications:

-Bachelor's Degree and/or equivalent

-Recent graduate to 2 years professional experience

-Strong analytical skills
-Stong independent problem solving skills



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