Job ID: 2018-3843
Brand: Kao USA
Location: US - OH - Cincinnati
This position is responsible for servicing customers on OTC Business processes, to ensure "Best in Class Service" and to execute the responsibilities with excellence. The primary objectives for this individual will include order, forecast and inventory management, optimizing low inventory levels at the customers Distribution Centers while limiting out of stock, maximize fill rate, service analysis, and facilitating cross-functional meetings.
Customer Service Management for for a specified group of accounts • Manage daily order processing activities for a specific account or group of accounts• Facilitate and drive Customer and Cross Functional Team Meetings • Maintain SAP files such as, master files, pricing, sales deals, customer resource table, material determination•Monitor display orders to ensure timely shipment, and arrival at the customers DC
Replenishment Management • Manage key accounts on inventory and forecasting management• Ensure proper inventory levels at the customers DC's, which includes suggesting strategies, and or changing to the customers forecast in order to impact ordering• Monitor promotional periods and complete analysis of promotions as needed • Stock management - ensure correct versions, bonus and base items are shipping to the appropriate customer and at the correct timing •Drive CPFR calls with the customer
Order, shipment Analysis and Reporting • Perform regular analysis of customer's service and complete monthly Key Performance Reporting (KPI's) • Drive Service Level investigation and improvements by working collaboratively with the Distribution Centers, Carriers, Customers, and Kao Cross Functional Teams• Understand supply chain requirements for customers and develop solutions to service issues
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