Office Coordinator

Job ID: 2016-2376

Brand: Goldwell, KMS California

Location: US - CA - Santa Monica


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Overview:

The Office/Academy Coordinator will project the philosophy of Kao USA Inc. by assisting the Academy Manger with administrative duties and facilitating events at the Academy in Santa Monica.

The Coordinator will exhibit professionalism, attention to detail, and the ability to multi-task in a fast paced environment, while providing excellent customer service to Academy guests. Above all, ensure and project a professional image of Academy to guests at all times.

This is a part time position (25 hours per week), Sunday - Wednesday (sometimes Thursday). The office environment is a Salon Academy, must be comfortable working in a Salon environment.

Responsibilities:

  • Welcome Academy guests, sign in guests
  • Answer phone and direct calls to appropriate person
  • Maintain data base for clients and models
  • Maintain inventory, to include, submitting orders to coordinator, unpacking, and re-stocking of product/literature/coffee, beverages, etc.
  • Maintain literature cabinet, to include: up-date product brochures and workbooks
  • Assist with set up and implementation of events to include but not limited to ordering lunches, creating name tags, certificates, sign in sheets, etc.
  • Assist with model calls
  • Maintain upload and distribute global database
  • Literature relcass
  • Process e-mails and voicemail messages throughout the day
  • Report directly to Academy Manger all and any maintenance problems
  • Assist Academy Manager with various other tasks

Qualifications:

  • High school diploma or greater, 2yrs coordinator experience
  • 2 or more yrs. Customer service related experience
  • Must be able to work Sundays
  • Previous experience problem solving and troubleshooting delicate issues
  • Previous experience with salon software, services and retail marketing a plus
  • Project a strong knowledge of salon environment.
  • Retailing Experience
  • Excellent customer service and communications skills
  • Extensive understanding of event procedures
  • Always project and promote positive and enthusiastic attitude
  • Highly motivated to promote overall features of Academy
  • Understand software and facilitate to others
  • Knowledge of computer programs such as Microsoft word, Excel, PowerPoint
  • Standing for long periods of time.
  • Lifting of boxes up to 40 lbs.


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