Credit Controller


Your Mission

Working at KAO gives you the opportunity to be part of our mission to set-up the best in class collection team to support the beauty care business in the EMEA region.

If you like a challenge and don't want to be stuck in a routine than this is the position you're looking for!

We are accomplishing our mission with an enthusiastic international team who is passionate about their profession and have a clear focus on continuous improvement to get to the next level as a team.

We believe in own responsibility and ownership. Working at KAO means you have a hands-on mentality with a focus on getting things done, not taking things for granted, a service-minded team player with a sense of humor. We are hiring multiple positions in the team.

KAO's Mission

Our mission is to strive for the wholehearted satisfaction and enrichment of the lives of people globally and to contribute to the sustainability of the world, with products and brands of excellent value that are created from the consumer's and customer's perspective.

What do we expect from you?

As credit controller we want you to contribute by owning our mission. Beside a clear focus on collecting the outstanding debts and keeping the balances clean, you must be able to make the difference: Prioritize your daily challenges and keep the focus on our mission to maximize the time spend on the added value as a business partner.


As part of our mission, you have to be able to:

  • Manage the portfolio of outstanding debt by maintaining a timely and effective collection process;

  • Monitoring accounts in transit and allocating payments;

  • Collaborates with internal departments to resolve disputes;

  • Act as a business partner on financial risk evaluation by performing proper credit reviews;

  • Analyze development in aging of debt and payment behavior of customers to take appropriate actions;

  • Challenge the existing processes and procedures and initiate process changes;

  • KPI follow-up and maintain good relationship customers and sales representatives ;

  • Jump in when needed to offer team support.



  • Relevant educational background;

  • Relevant working experience, preferably 3-5 years' experience within a Credit Collection environment;

  • Experienced working within a changing environment with a continue focus on process improvement;

  • Ability to prioritize your own workload and getting things done ;

  • Ability to collaborate in a team;

  • Relevant system knowledge (preferably SAP), proficiency in Excel;

  • Knowledge of the relevant languages within the FSSC team (English, German, French, Swedish, Norwegian, Danish, Finish, Italian);

  • Dispute resolution skills, and high accuracy.